Shipping Conditions

Shipping your order

Orders are generally shipped within a period of 2 days after payment reception. They are shipped via "La Poste" with a tracking number and returned with signature according to the mode of transport you have chosen.

If the shipping method you have chosen allows it, we send you a link to track your package online.

Shipping costs include also preparation and packaging costs.

Preparation costs are fixed, while the shipping costs depend on the total weight of the package, its volume in some cases and the country, state or order delivery territory.

We recommend you to group all your items in one order to limit the cost of delivery.

Your package is shipped at your own risk, but special attention is given to delicate items.

Track your order

Our logistics team notifies you via email each status change of your order :

  1. Preparation in progress
  2. Shipped
  3. Delivered

Once your order is shipped, you can follow it through the tracking number communicated to you by email during the shipping confirmation.

This tracking is made on the official website of La Poste.

Return a Product

You can return a product ordered on the official online store Lucky Team:

This return is subject to the following conditions :

  • Your cancellation period equivalent to 14 days is not exceeded
  • Shipping costs for the returnare your charge